Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

1 in 5 Scots struggle to get GP appointment

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Research from SNP ministers found that there has been a steady fall in appointment availability over the past two years in Scotland. One in five Scots are unable to see a doctor or nurse within 48 hours and one in six find it difficult to get through to their surgery via the telephone.

Tory Health spokesman, Jackson Carlaw said the survey of 145,569 patients “Experiences of the Scottish NHS showed that ministers were failing to meet their official target that patients should be able to see their doctor within two days, “This survey of patients – who will know best about the availability of their local doctor – shows this is simply not happening.”

20% of the participants said they were unable to book an appointment even up to three days in advance and 45 % said they were given no opportunity to book an appointment.

Dr Dean Marshall, chair of the British Medical Association’s general practice committee, said increasing pressures on their time mean doctors must “balance the number of appointments available in advance and for urgent cases on the day. This means that some patients find it difficult to book a routine appointment with their GP in advance at a time to suit them. “

Voice Connect have developed the Patient Partner system to integrate with GP surgeries clinical databases – making it easier for patients to book appointments around the clock. The automated phone system allows patients to manage their appointments 24 hours a day, to book, cancel, and check or change appointments using their telephone. The system is a PC/Server based solution, which integrates with the electronic appointment book, ensuring that it can operate in ‘real time’.