Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Businesses able to use online service to reduce postage costs by 42%

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With the Royal Mail price rises in April, businesses looking to save on postage costs may have the answer in an online service which can be used to send out mass mailings more cheaply. The secure service, known as VC SmartMail, can save an estimated 42 % on postage costs. Free to access, the system works on a ‘pay as you go’ rate, meaning that organisations pay only for the letters they send out.

Developed by unified communications specialists Voice Connect, VC SmartMail is currently used by hundreds of GP surgeries across the UK. However, the service can also be used by companies from any industry as a more cost effective way of contacting large numbers of customers or prospects.

It now costs 50p to send out a standard second class letter via the Royal Mail. When stationery costs, time and printing are also factored in, this figure rises to an estimated 79p compared to the VC SmartMail cost of 38.4p plus VAT (46p), offering a saving of around 33p per letter.

Letters are uploaded as a word document or PDF. The user then creates mailings by securely exporting recipient data from a relevant database in either standard CSV or Excel XLS format. The printing and stuffing of envelopes is automated through an approved fulfilment house.

“There are now many ways that companies can get in touch with people, but sometimes a letter is the most effective form of communication,” comments Stefan Olsberg, MD of Voice Connect. “However, the steep price rises will have a significant impact on an organisation’s ability to send out letters to large numbers of people. VC SmartMail can help companies to keep their postage costs under control.”

Burnley Wood Medical Centre in East Lancashire uses the service to contact large numbers of patients. “Communication with patients is very important, but sending out lots of letters can be expensive and takes up a lot of time,” comments Practice Manager Simon Royal. “Not only is VC Smart Mail easy to use once set up, it also saves us time and money. The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time and secondly, the cost of sending the letters out is cheaper than we could do ourselves.”