Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Ebola Virus Announcement

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Here at Voice Connect we have been contacted by a number of practices regarding incorporating an Ebola announcement on their telephone auto attendant options. For sites that use Patient Partner as the auto attendant, we are recording a standard message which we can put on the system free of charge. If your auto attendant is part of your phone system, you will have to contact your phone maintainer to discuss any changes.

Our standard message will read…

This is an Ebola virus announcement, patients who have recently visited West Africa and have symptoms of fever or are generally feeling unwell please book a telephone consultation with a Doctor.
This can be played before or after your Auto Attendant message. Medical Messenger users please note this message can be added as a footer on text reminders or on letters you send out.

If you have any questions regarding this service or pricing for a nonstandard message, please don’t hesitate to contact Krys Lakin either via email Krys.Lakin@voiceconnect.co.uk or phone 0116 232 2622.