Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

news image

Go for it ! Drayton Surgery’s advice on choosing Patient Partner

The Drayton Surgery in Portsmouth (www.thedraytonsurgery.co.uk) installs our 24/7 automated telephone appointment booking system,Patient Partner.
The Drayton Surgery has found Patient Partner to help deal with the volume of calls in a far more cost effective way than employing additional staff. It has also helped reduce the stress and pressure on existing staff.
Sandra Jordan, Practice Manager at Drayton surgery explains “Patient Partner has freed up our reception staff to undertake other practice duties, thereby enhancing patient care. The number of peak calls has definitely reduced as they are being managed automatically via Patient Partner. Staff have agreed it has made a huge difference.” and when asked what would you say to any other surgery thinking about using Patient Partner, Sandra was very clear “Go for it ! You won’t regret it”