Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Local authority sign up to around the clock protection for lone working staff

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A Midlands based council is the latest organisation to sign up to an ARC (Alarm Receiving Centre) that has been set up to offer 24 hour protection to staff who work on their own or are exposed to risk. Sandwell Council has signed up to around the clock cover for their more vulnerable personnel.

The system offers protection to staff if they fail to return from an appointment. The alarm is set off if a member of staff, who is vulnerable, fails to check in or directly raises an alarm, which then triggers an alert at a fully staffed response centre in Leicester. The ARC is based at the offices of unified communications company Voice Connect, who developed the technology behind the system.

Voice Connect’s ARC is the latest in a long line of protection products offered to lone working staff by the company who first created a product to help lone workers almost a decade ago. Since then, their systems have proven popular with NHS trusts, utility companies, housing trusts and councils.
Until now, any alert raised by the system had to be dealt with by the company who operated the system. However, Voice Connect is able to offer their own 24 hour centre to handle any incidents. Sandwell’s community staff have access to the system and the ARC.

“Many organisations have vulnerable staff working in situations where they need extra support. Sometimes this is because personnel operate outside of normal office hours, or sometimes it’s because they don’t have people around to support emergency situations,” explains Voice Connect’s MD, Stefan Olsberg. “Through the use of sophisticated software, combined with a state of the art alert system, we can help to protect these more vulnerable personnel. Their location can be monitored and checked, with help sent on its way within seconds.”

Geoff Deakin, Local Communities Team Operation Manager at Sandwell Council is pleased with the way that the new system has been received. “People are delighted with the service. I have received nothing but praise from my staff regarding the way in which they have been assisted in using this new piece of safety equipment.”