Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Low cost survey service launched for Patient Participation Groups

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A new phone, touch screen and web survey service has been launched for GPs who want feedback from patients to help improve access and services. As part of the Patient Participation Groups initiative that has been set up by the coalition government, GPs are rewarded for responses from each patient. However, the cost of reaching large numbers of patients can make high percentages difficult to achieve. The new survey service has been designed to make the whole process quicker and cheaper.

Developed specifically for GPs by unified communications specialist Voice Connect (www.voiceconnect.co.uk), the new survey module allows patients to answer automated questions about the performance of a surgery during a phone call, using a special touch screen in the surgery, or in some cases on the surgery’s website. Surveys can be anonymous, and all results are automatically compiled into one central database. GPs receive £1.10 per completed questionnaire, making the process worthwhile as both an informative practice and a financial one.

The system can also be set to flag up special ‘at risk’ areas. For example, if a patient indicates that they are a heavy smoker, once they have completed the questionnaire they can be directed toward reception to find out about stop smoking sessions offered by the surgery.

“We’ve worked with many areas of the NHS for more than two decades, but GPs have been a large focus for our business over the past eight years,” says Voice Connect’s Managing Director Stefan Olsberg. “This new service is a simple way to collect in patient views with minimum cost and fuss. Because of its automated collection facility, the service almost completely eliminates staff involvement.”

Established in 1991, Voice Connect has worked closely with PCTs and GPs’ surgeries across the UK for over 20 years. The company provides a range of unified communication services for doctors’ surgeries, including their popular automated telephone appointment booking system Patient Partner as well as Medical Messenger and Smart Mail, a mailing service developed especially for GP surgeries.

Call Voice Connect on 0116 232 2622 for more information.