Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Patients order repeat prescriptions by telephone even when the surgery is closed

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A new service which enables patients to order repeat prescriptions by telephone even when the practice is closed has been launched. The service has been developed by unified communications company Voice Connect, who supply the automated telephone appointment booking system known as Patient Partner to around 600 GPs’ surgeries across the UK.

The system works by offering the caller a series of automated options to order their prescription. To ensure that absolute confidentiality is maintained, patients can only access the service by entering a PIN number. The new module currently integrates with clinical software providers TPP’s SystmOne software, which is installed at many practices across the UK.

“We developed our repeat prescription service because it was requested by so many of our customers,” explains Stefan Olsberg, Managing Director of Voice Connect. “Our clients tell us that Patient Partner has dramatically reduced the workload on reception. Now, with the new repeat prescription service, we have removed another pressured area of work that uses up reception time and resources. In fact, interest has been so high that we are offering the solution not just as part of Patient Partner, but also as a standalone service.”

Many practices no longer take repeat prescriptions over the phone due to the amount of work involved. As the new service removes the need for patients to deal with a receptionist, the system frees up reception staff to attend to other practice duties whilst also freeing up telephone lines for emergency calls. It also offers improved access and flexibility for patients.

“Patient access is an important issue for GP practices; in order to improve the patient experience, surgeries have had to look for ways to become more flexible and offer patients increased choice – including how and when they contact the practice for appointments and essential services,” adds Mr Olsberg. “All of these developments recognise the fact that, as patients lead increasingly busy lives, access to their GP services must be more flexible.”

Andrew Leece, Clinical Systems Analyst for TPP who also supply SystmOnline which allows patients to manage appointments and order repeat prescriptions 24 hours a day via the internet, is delighted at the new product integration. “We’re really pleased to be working with Patient Partner. This development gives our users the ability to offer even more flexibility to their patients and the fact that the repeat prescriptions service works exclusively with SystmOne is fantastic.”