Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Voice Connect is solving a ‘very real problem’ for patients says MP Stephen Dorrell

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The Chair of the Health Select Committee, the Rt. Hon Stephen Dorrell MP, visited Voice Connect, a telecoms and IT firm that produces automated telephone appointment booking systems for GPs’ practices earlier this month. Mr Dorrell visited the offices of Voice Connect in Leicestershire to learn more about how company is working with GPs to improve patient access and reduce call congestion. The system, known as Patient Partner, is installed in over 800 GP practices across the UK.

The company’s board members met with Mr Dorrell during his 90 minute tour of the premises. Voice Connect MD Stefan Olsberg was delighted to meet with the MP and have the opportunity to discuss the Government’s health plans. “Mr Dorrell was able to tell us about his personal experiences of booking doctors’ appointments. He seemed genuinely impressed at the time and cost savings that Patient Partner can offer GPs,” comments Mr Olsberg. “He was clearly aware of the issues surrounding both small businesses and the health sector and spoke with a refreshing honesty about both.”

Elected as Chair of the Health Select Committee in 2010, Mr Dorrell comments “Voice Connect is an interesting example of a company that is solving a very real problem; in their case problems around booking GP appointments by using technology. During our meeting I learned a great deal about the lengths that they have gone to in working with clinical databases, practice managers and patients. The result is that they appear to have created a product that saves money for practice managers and enhances the service available to patients.”

Voice Connect celebrated its 20th year in business earlier in 2011. The company also works with universities, police forces and local authorities across the UK. Most recently, the company has started developing mobile phone apps as well as continuing to extend its larger scale telecoms products.