Maintenance & Helpdesk
A comprehensive maintenance contract is available with three levels of cover ranging from office hours to complete cover over twenty four hours a day, three hundred and sixty five days a year. The three levels of maintenance cover are:
- Standard Cover, 0800 to 1800, Monday to Friday, excluding Bank and Public Holidays in England;
- Premier Cover, 0800 to 2000, 7 days a week, excluding Christmas Day, Boxing Day and New Year’s Day;
- Premier Plus Cover, 24 hours a day, 7 days a week, including Christmas Day and New Year’s Day.
0845 – 308 2500
Start a secure remote session here when requested by our support team.
Moves And Changes (MAC)
Report any proposed changes to your Patient Partner system or moves onto new clinical systems to MAC
The Voice Connect technical support Helpdesk provide this support utility to customers with a maintenance contract. If you call the Helpdesk, you may be directed to this page to download the NetViewer utility to enable us to connect to your computer. Download the NetViewer support utility from the following link and enter the Session Number that the Voice Connect technician issues to you.