Primary Healthcare

“It does provide good value for money. In fact, overall it’s an excellent system that does exactly what it says on the tin.”
James Young Practice Manager White Medical Group

“It has helped with patient communication, improved patient satisfaction and reduced call congestion.”
Simon Royal Practice Manager Burnley Wood Medical

Secondary Healthcare

“It is an excellent system which helps to alleviate congestion, improve staff morale, improve patient access and promote self management. In my opinion, all walk-in clinics should opt to have this system installed.”

Housing Associations

Full Lone Worker solutions.

Automated credit card payment system over the phone.

Surveying customers while they wait to speak to a representative.

Integration into your existing databases.

Government

With systems installed at every level of government, Voice Connect’s versatile modular solutions offer cost effective, reliable performance with cutting edge technology.

Emergency Services

Voice Connect’s call handling and message distribution systems sit at the heart of the countries emergency services telecoms systems.

Scalable and reliable, they are always there when you need them.

Utilities

Voice Connect is an organisation that utility companies trust and rely upon.

  • Lone Worker solutions
  • IVR call handling and Messaging
  • Payment systems

Education

“Not only is VC Smart Mail easy to use once set up, it also saves us time and money,” explains Simon.

“The system sorts all the letters out for us. It also reduces costs in two different ways: firstly in terms of staff time, and secondly the cost of sending the letters out is cheaper than we could do ourselves.”

Maintenance & Helpdesk

Maintenance Cover

A comprehensive maintenance contract is available with three levels of cover ranging from office hours to complete cover over twenty four hours a day, three hundred and sixty five days a year. The three levels of maintenance cover are:

  • Standard Cover, 0800 to 1800, Monday to Friday, excluding Bank and Public Holidays in England;
  • Premier Cover, 0800 to 2000, 7 days a week, excluding Christmas Day, Boxing Day and New Year’s Day;
  • Premier Plus Cover, 24 hours a day, 7 days a week, including Christmas Day and New Year’s Day.

Helpdesk

0845 – 308 2500
support@voiceconnect.co.uk

Report a fault

Start a secure remote session here when requested by our support team.

Moves And Changes (MAC)

Report any proposed changes to your Patient Partner system or moves onto new clinical systems to MAC

MAC@voiceconnect.co.uk

Support Utility

The Voice Connect technical support Helpdesk provide this support utility to customers with a maintenance contract. If you call the Helpdesk, you may be directed to this page to download the NetViewer utility to enable us to connect to your computer. Download the NetViewer support utility from the following link and enter the Session Number that the Voice Connect technician issues to you.

Link to support utility