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Our Core Values

Voice Connect was formed to bring Voicemail and Auto Attendant systems to the UK. Over time by listening to our customers our product range diversified until we became the technology provider we are today.

Voice Connect prides itself on being an integrator of our customer’s technologies, linking our clients and their customers with their back office systems. It could be Patient Partner linking patients to available appointments and services in the NHS, Tennent’s to pay rent 24/7 over the phone or lone workers secure in the knowledge that someone will be aware if something happens to them.

Voice Connect’s innovation, our ability to listen to customers’ needs and our excellence in deploying services means our solutions meet or clients demands.

Imagine. Create. Connect.

Founded in 1991, Voice Connect has built an established reputation designing, developing and delivering specialist computer telephony solutions. During this time we have provided solutions for many types of organisation including  the NHS, Government and other Public Sector, Education, Armed Forces, Utilities, Charities and a diverse range in the commercial sector.

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‘The start of the journey’ Stefan Olsberg – Managing Director, Geoff White (Non exec) and David Harrison – Technical Director decide to form a company to bring Voicemail to the UK, originally named Voicebank, later to become Voice Connect as we know today.

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An Instant success DOS based Voicemail & Auto Attendant systems begin to be installed across the UK.

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Paul Key, Voice Connect’s Technical Consultant and Network Manager, and longest serving member of staff, joins the company as an engineer to help with the installation demands.

   

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Voice Connect’s current Commercial Director, Steve Wrightam joins the team in a Telesales role, before moving to Customer Service, Engineering and Sales roles in the company.

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Mike Butler, Voice Connect’s Chief Design Engineer joins to help bring the next generation of technology to the Voicemail market, starting with the launch of our new system later that year.

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Fact of this time
Public launch of digital radio

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Voice Connect are the first to bring SMS text alerts when voice messages are left on mobile phones.

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Paul Trayler, Voice Connect’s Sales Director joins the company from BT, in a sales role to strengthen the sales team.

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Fact of this time
Google is founded

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Our outbound messaging platform VC Relay is developed. Communicating by; telephone, text, email and fax.

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Fact of this time
The Millennium Bug doesn’t bite any of Voice Connect’s products!

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E-Speech is released, giving voicemail clients the ability to listen to emails on the move.

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Voice Connect’s Operations Director, Sarah Sanders joins the team in a telesales capacity, before moving through the company to head up Service delivery, Engineering and HR.

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Seeing a gap in the market for reliable lone working services – Voice Connect develop our first onsite Lone Working solution.

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Voice Connect deploy our first replicated services at West Midlands Police.

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Majax, Voice Connect’s major incident staff call out solution is released.

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Informer for Schools is developed as the first schools’ texting solution, integrating with the Capita SIMS attendance software.

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Patient Partner begins its development path with our first clinical database integration being with the INPS Vision appointments database.

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Vision SMS is launched as INPS’ first text reminder service. This is the forerunner to Medical Messenger.

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Patient Partner integrates with the FrontDesk appointment booking solution.

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We become development partners with EMIS, bringing Patient Partner to a much larger audience.

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Fact of this time
First iPhone is released

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Voice Connect become development partners with TTP, integrating Patient Partner with SystmOne, 95% of all GP practices can now have the option to purchase the system.

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Automated Telephone Repeat Prescription ordering is first developed for SystmOne users.

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We bring desktop postal services to the market – clients can now get all the materials, letters printed, and delivered for less than the price of a stamp!

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We develop Speech recognition technologies using the Nuance engine.

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Voice Connect deploy our first onsite Credit Card Payment system.

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Voice Connect invests in our own ARC (Alarm Receiving Centre) to offer hosted lone working solutions.

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Voice Connect launch Payment Portal, enabling clients to take IVR, web and Virtual Terminal credit card payments.

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Voice Connect develop Patient Partner for Microtest meaning it can now be deployed onto every primary care clinical system. Patient Partner is also developed onto the Sangix platform for Phlebotomy services in hospitals, the first non primary care specific integration.

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Fact of this time
Leicester City win the premier league

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Voice Connect develop our integrated Lone working ID badge, bringing new technologies to the lone working market.

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