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Call recording

Voice Connect have your call recording needs covered

CALL RECORDING

Call recording is an essential tool for many organisations and for some it is a regulatory requirement to have a solution in place. Voice Connect have provided call recording systems across many industry sectors, including police forces and the NHS, and can offer a solution tailored to your specific call recording needs.

Voice Connect can provide a call recording solution compatible with your phone system that meets your business requirements. This can range from a single extension recorder to a system that monitors every incoming and outgoing call from your organisation.

  • Call Recording
  • Call Logging
  • Extensive Reporting
  • Live Data
  • 1 to 10,000 extension

SENSE CALL RECORDERS

Voice Connect have been a supplier of Sense call recorders for over a Decade. The Sense Essential system is designed to give a full range of features without breaking the bank. The Sense Professional system adds a greater range of data analysis and recording tools and the Sense Enterprise system meets the needs of the most demanding of clients.

Main Features

  • High quality stereo recording for up to thousands of channels
  • Different types of phone lines can be recorded on one server
  • Compatible with all telephone systems
  • Record IP Extensions
  • Compressed and encrypted recordings
  • High quality stereo recording and playback
  • Easy to use interface for quick search capabilities
  • Stand alone or playback from any PC on the network
  • Search by Caller ID (where presented) and individual DDI
  • Search by dialled number, date, time, duration, channel and notes
  • Live Channel wallboard feature
  • Radio recording
  • Live monitoring
  • Database recovery – automatic backup – always on

WHO WE WORK WITH

WHO WE INTEGRATE WITH

WHO WE PARTNER

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WHY USE CALL RECORDING

Call recording has proven company benefits including:

  • Record important information
  • Prevent costly disputes and litigation
  • Prove correct medical advice is given
  • Protect your employees against verbal abuse
  • Provide training feedback

PCI-DSS COMPLIANT MODULE

The best way to stay PCI-DSS compliant is to remove the concerns regarding recording Credit card transactions by using Voice Connect’s IVR payment solutions. If you’re not handling the calls you don’t have to worry about recording them! For clients that still have an element of manual card transactions over the phone it’s essential to not record the card details within the call recording system. The Sense product enables users to quickly pause and resume call recordings to eliminate the risk of saving clients card details within the recordings of your calls.

CONTACT US

Do you currently accept card payments?