Survey your clients/patients via the web, text, email or on your existing phone system
Customer feedback and satisfaction forms a vital part of business development; Voice Connect offer an easy to use survey system. Our automated software enables users to create and send surveys via text or call, using your existing phone system in just a few minutes.
PREFER TO OFFER YOUR CUSTOMERS THE OPTION OF LEAVING FEEDBACK VIA YOUR EXISTING TELEPHONE SYSTEM?
No problem! Available as a module on our automated 24/7 appointment booking service, customers are invited to leave feedback after they book their appointment. They can even leave additional feedback via voice message if they prefer.
UNLIMITED TEXT SURVEYS VIA VC COMMUNICATIONS PORTAL
Voice Connect’s communications portal enables you to quickly set up and send surveys through a personal webpage in a matter of minutes. Responses can be viewed live enabling you to revise or extend your survey as required.
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WHY SURVEY CUSTOMERS?
Listening to your patients / customers is the first step to satisfying their needs. You should survey your patients / customers to find out how they feel about your organisation and the services you provide.
Surveying is a great way to gather demographic information. You can include a few questions in the survey to obtain key data such as gender, age, location, or for patient surveys key QOF/QAIF drivers can be asked such as smoking and drinking practices.
You can survey to find out how well you are performing in customer service and efficiency. One great example of how to use a survey to improve operations is access to information. Can your client/patient find the correct information on your website are they accessing the information you are providing?
Another important reason to survey is for benchmarking purposes. Getting feedback at different points in time enables you to compare data from year-to-year. You can then see if changes you have implemented were positively received or had a positive impact.
LOOKING TO CONDUCT CUSTOMERS OR PATIENT SURVEYS
VC Surveys are designed to easily connect to, and enhance, any existing telephone or data network system, and their modular design means they can be adapted to suit the particular needs of your business.