Medical Messenger patient texting solution
Reducing DNAs and improving communication with texts, emails and letters
Medical Messenger, Voice Connect’s practice communication solution sends appointment confirmation, reminder and campaign texts, emails and letters to your patients. Designed and developed with our partners EMIS, Vision and SystmOne the system is fully accredited and integrates with your practice appointment book. As part of this integration the system inserts the appropriate Read codes against a record for health campaigns and appointments.
LOW COST MESSAGING
Medical Messenger is charged on an annual licence basis and is defined by the size of the practice, there are no set up costs and no additional charges for practices located across multiple sites. Medical Messenger has flexible payment terms including monthly and annual Direct Debit options.
WHO WE WORK WITH
WHO WE INTEGRATE WITH
WHO WE PARTNER
WHO WE INTEGRATE WITH
WE WILL DO THE WORK
Voice Connect are long term partners with all the primary clinical database providers and have been supplying the NHS for 25 years. We have experience of supplying services across the whole of the NHS from individual practices to full Trust and CCG deployments.
We will remotely set up and install the software for you. No self-install problems or frustrations. Your named project manager and Installation engineer will guide you through the process.
Telephone support. If you have a problem you can ring us, we have a fully trained and experienced support team at the end of the phone from 8am until 5pm. You can still email us if you want but we believe most practices appreciate having the option of picking up the phone and calling.
HEALTH CAMPAIGN MESSAGING
Medical messenger enables the practice to send targeted messages to patients to invite them to seasonal or ongoing health campaigns. The system helps filter your selection and can use “Least Cost Routing” to efficiently send out your message.
- Flu Clinics
- Diabetes Reviews
- Smoking Cessation
- Smear Tests
- Blood Pressure
- Asthma Reviews
- Medication Reviews
Alongside campaigns, Medical Messenger also has the ability to run text surveys for Friends and Family purposes or to help with QOF targets. Texting is also a very easy way to remind patients to update their details when they change.
LEAST COST ROUTING
Medical Messenger has a unique facility that will automatically find the cheapest way to send your message to your patients. This can be via an Email (free) – Text (free or from 2.2p) – Letter.
Medical Messenger sorts through your chosen contact list and will send emails and texts to as many patients as possible at minimal cost and send a letter to the remaining patients at less than half the cost of normal post. Everyone gets your message, Medical Messenger finds the cheapest way to deliver it.
REMINDERS AND CONFIRMATIONS
Once set up the system will automatically send appointment reminders and confirmations. Each text can include the clinician, time, date and even the location of the appointment for multi-site surgeries.
For different types of appointments the system can send out different messages e.g. telephone consultations, the system can send out alternative messages confirming to the patient that they will be getting a phone call from the practice and to keep the phone line free if possible.
Having received a message, patients can simply call or text back and the system will automatically remove the appointment from your database freeing up the slots and reducing DNA rates.
Medical Messenger incorporates our VC Smart Mail (postal solution), which is specifically designed to reduce costs and save staff time. VC Smart Mail is a fully secure online solution and operates as a pay-as-you-go service. To use VC Smart Mail, simply upload a letter as a word document or PDF, enter single addresses or upload your addresses via a CSV or Excel file, select your printing options, preview your mailing and send! No printing, no stuffing and no stamps!
The integrated postal software, VC Smartmail is a PAYG service and is designed to work with your clinical systems exports, streamlining the process and at a price less than the cost of a stamp (which includes all materials, printing and postage) we believe it is an essential cost saving service for all practices.