Saving GP time
24-hour automated appointment booking system ‘saving GP time’
Pulse report on how Patient Partner is ‘saving time’ for practices in south-west England.
The ‘Patient Partner’ system, funded by NHS England and NHS Bath and North East Somerset CCG for a two-year trial, has been installed in 25 out of 27 GP practices in the region, and is intended to save time for practices as well as improving patient access. The automated appointment booking system allows patients to book, amend and cancel appointments round the clock.
A CCG spokesperson told Pulse that it has ‘already seen hours of practice time saved including from people using the system to cancel appointments and therefore avoiding no-shows’.